Many states have consumer protection rules for auto repair, such as requiring a written estimate on request, your approval before charges go above the estimate, and the return of replaced parts if you ask. The details vary by state.
Protect yourself anywhere
- Ask for the estimate in writing before work starts.
- Say clearly that any extra work or higher cost needs your approval first.
- You can decline any repair or extra work. You only owe for what you authorized.
- Ask for your old parts back if you want them.
- Keep your estimate, approvals, and final invoice.
Find your state's rules
Your state attorney general's consumer protection office is the best source for the specific rules where you live, and where to file a complaint if something goes wrong.
ShopCheck builds these protections in: itemized written offers, written approval of the exact price, and revised estimates for any extra work, all saved to your account.